Returns Information

Returns Information

General Returns

You may return new, unopened items purchased directly from UKPetSupplies within 14 days of delivery for a full refund. Items must be returned in their original packaging. Initial postage and return postage must be paid by the customer unless the return is a result of our error. Faulty or incorrect items may be returned for a full refund inclusive of postage but we must be informed of this first.

Please visit our Refunds Policy page for full details

Product Exchanges

You received a faulty or incorrect item

• please contact us to arrange for the problem to be resolved. We must be notified of any problems within 28 days of dispatch otherwise we will not be able to look into the problem and correct it.

You received an item you no longer want and wish to exchange it for a different item

• Please return the product to us and place another order for the item you wish to purchase. Your initial payment will be refunded upon receipt of your return

Please visit our Refunds Policy page for full details on the refund you will be due in each circumstance.

Other Returns

If you are returning an item under circumstances different to those above please visit our Refunds Policy page. In certain instances only partial refunds can be issued for a returned item.

Return Address

Please return items to the following address with reference to your Order ID (e.g. 10245):

UKPetSupplies
Unit 1
Victoria Spring Business Park
Wormald Street
Liversedge
West Yorkshire
WF15 6RA

Please ensure the item you are returning is well packaged as transit damages will be the customers responsibility (unless the item being returned is already faulty/damaged). Be sure to include your original packing slip with details of your order so that we can process your request as quickly and efficiently as possible.

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