You may return new, unopened items purchased directly from UKPetSupplies.com within 14 days of delivery for a full refund. Items must be returned in their original packaging. Initial postage and return postage must be paid by the customer unless the return is a result of our error. Faulty or incorrect items may be returned for a full refund inclusive of postage.
We can arrange for a return to be collected by our couriers in instances where an item is heavy or bulky. The customers will be liable for the cost of this collection unless the product supplied was faulty or erroneous.
Please visit our Refunds Policy page for full details
You received a faulty or incorrect item
You received an item you no longer want and wish to exchange it for a different item
Please visit our Refunds Policy page for full details on the refund you will be due in each circumstance.
If you are returning an item under circumstances different to those above please visit our Refunds Policy page. In certain instances only partial refunds can be issued for a returned item.
Please return items to the following address with reference to your Order ID (e.g. 10245):
UKPetSupplies
Unit 6
Victoria Spring Business Park
Wormald Streetbr>
Liversedge
West Yorkshire
WF15 6RA
Please ensure the item you are returning is well packaged as transit damages will be the customers responsibility (unless the item being returned is already faulty/damaged). Be sure to include your original packing slip with details of your order so that we can process your request as quickly and efficiently as possible.
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